Salesforce Healthcare Services: Patient Exp

Build patient communities Lightning fast!

Who says digital is isolating people?

24×7 communication and accessibility is no longer something people want, it is what they expect. And for healthcare providers, having a space where patients can get instant answers, view their journey progress, goals & tasks can mean the difference between providing a memorable experience and simply providing care.

Persistent Systems’ Lightning Bolt solution enables healthcare providers to build patient communities that are seamlessly integrated with the Salesforce CRM, faster. With this solution, building & deploying communities becomes a breeze! And since it is built on the Health Cloud, this Bolt solution provides a complete view of patient data within the community and allows for two-way communication between the care team and the patient.

Key Capabilities
  • Patients can view their care journey progress, care team, goals & tasks, upcoming appointments & events
  • Two-way communication between care team & patient for better care delivery & engagement
  • Leverages Health Cloud components such as care plan template, care plan goals, patient care timeline etc.
  • The community can be customized using drag & drop functionality of configurable Lightning components
  • Save operational cost through faster roll out of communities
  • Provide 360-degree view of patient data
  • Collaborate effectively with patients by providing an engaging experience

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