Partners HealthCare Launches New Center of Excellence


In Collaboration with Persistent Systems, Partners HealthCare Pivot Labs will Reimagine the Patient Experience

At the 10th annual Connected Health Conference, Partners HealthCare announced the formation of a new center of excellence – Partners HealthCare Pivot Labs – that aims to disrupt the delivery of healthcare to enhance the patient experience, improve clinical outcomes and control costs.

Focusing on preventive care, chronic care management and care coordination, Partners Pivot Labs in collaboration with Persistent Systems, builds on decades of success in envisioning and validating patient-centered solutions at Partners HealthCare through it’s human-centered design team. The collaboration with Persistent Systems now adds the ability to develop and deploy digital innovations at scale directly to providers and consumers.

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Gregg Meyer, MD, Chief Clinical Officer at Partners HealthCare

There is no question that we need to disrupt care delivery to remain competitive in this new era of technological advances. By focusing on the patient experience and making care convenient, safe and accessible, we will address an extremely important aspect of patient care in the United States.

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Rahul Patel, Executive Vice President and General Manager of Healthcare and Life Sciences at Persistent Systems

One area that is really transforming healthcare is patient-centricity. Everyone needs to be able to understand patients: their behavior, their care and their lifestyle. Our hope is that this foundation of patient centricity, along with our ability to develop and deploy world class software at scale, will be key in enabling radical transformation in how patients receive their care.

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Kamal Jethwani, MD, MPH, Senior Director, Partners Pivot Labs

Disruptive ideas in healthcare often lack access to expertise and testbeds for validation. This leads to ideas either staying underdeveloped or under-validated, and we want to change that. I strongly believe that the foundation we are building for clinical research, design and data science for the patient experience can rapidly accelerate the adoption of patient-centric innovations in healthcare.

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Joseph C. Kvedar, MD, Vice President, Connected Health, Partners HealthCare

At Partners Pivot Labs, we are challenging centuries-old cultures within healthcare by asking every stakeholder to reimagine the healthcare experience through the eyes of the patient. We recognize that we cannot do this in our own silo as a healthcare provider, which is why this collaboration with Persistent is exciting. It gives us new perspective, and unparalleled expertise.

Kamal Jethwani, Senior Director at Partners Pivot Labs and Rahul Patel, EVP and GM – Healthcare and Life Sciences at Persistent Systems discuss how Pivot Labs will disrupt the delivery of healthcare and enhance the patient experience, improve clinical outcomes, and control costs!

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